Frequently asked questions
Quick answers about how PASSNP works. Still unsure? Start free and decide once you've seen the questions.
Questions, answered
I used the old Kajabi site — how do I get on this new platform?
PASSNP has moved to this new platform, and access to the old Kajabi site is going away. Everyone is encouraged to register a fresh account here to use the new experience — it only takes about 30 seconds. If you were a previous subscriber, you should have received an email granting you free access, so watch your inbox (and spam folder). You can still reach the old site for now at legacy.passnp.com.
Which exams does PASSNP prep for?
The PMHNP boards are live today — and we prep you for both certifications: the ANCC PMHNP-BC and the AANPCB PMHNP-C. Both exams test the same core psychiatric-mental health knowledge, so a single pass readies you for either. The platform is built specialty-first, so new specialties slot in cleanly as we add them.
Do I have to pay to try it?
No. Free accounts get 5 questions per day on one specialty, the full Study Mode experience for the correct-answer rationale, unlimited bookmarks & notes, and 7 days of analytics history. Sign up takes about 30 seconds.
How does billing work?
Free accounts can use the app immediately. Paid access is the All-Access Pass — a one-time prepaid purchase (1, 3, 6, or 12 months) per specialty that unlocks the full question bank, Exam Mode, flashcards, every Library course, and full analytics. Live classes and 1:1 coaching are always booked à la carte. See the pricing page for details.
What does "Explain More" do?
After answering a question, members with a paid plan can click "Explain More" for a 150-200 word clinical explainer - the underlying mechanism, a memorable pearl or mnemonic if there is one, and the relevant guideline. Think of it as a colleague pulling out the whiteboard.
Do I have to cancel a subscription?
No. The All-Access Pass is a one-time purchase, not a subscription — it never auto-renews, so there is nothing to cancel. When your prepaid period ends your account simply returns to the free tier, and your progress and bookmarks stay in your account.
Does the Exam Mode threshold match the real exam?
Exam Mode uses the official pass threshold configured per specialty (75% by default until certifying body data is confirmed). Question counts and time limits match the real ANCC / AANP specs.
Is there a refund policy?
Contact support for billing and account questions.
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Step-by-step guides for Study Mode, Exam Mode, flashcards, billing, and your account.
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